– Morten M. Karlsen
Telefon: 48134487 firstname.lastname@example.org
How do we troubleshoot?
Since we have many customers all over Norway, we also have other installations in the same area where the gas station owner is experiencing problems. We do an analyse and find that others also experiences instability. This may indicate that there is a common fault in the telecommunications network.
We report a error message to the ISP and inform our customer that it’s not necessary to take further action. The customer has saved time and the costs associated with an unnecessary emergency call.
When the error is corrected, we contact the customer to confirm that the station is up and running again.
As easy as it can get!
If you need help with a communication solution? Please call +47 66810640